Return Policy
Eligible products may be returned by mail within 30 days, subject to the conditions below.
30-day return window
Contact Biomat Studio within 30 days of delivery to request a return. Returned products must be in new or like-new, resalable condition and include the original packaging and included accessories.
Start a return
Email info@biomatstudio.com or call 201-921-1836 before sending the product. Include the purchaser's name, order number, product, and reason for the return. We will provide the return instructions and destination.
Do not send a return without contacting us first.
Return shipping and refunds
The customer is responsible for return shipping costs. Original shipping charges, if any, are not refundable. After the returned product is received and inspected, an eligible refund is issued to the original payment method.
Defects and warranty service
If you believe a product is defective, contact us before returning it. Manufacturer warranty service is separate from this return policy; review the warranty page for details.
Last updated: August 20, 2026.